Help & FAQ's

Feeling a little lost and confused? Our staff are always more than happy to help, whether it be a Veterinary question or you just need assistance with your order.

Contact us to leave a message or check out our list of FAQ’s and let us help you solve your problem.

Can I use multiple coupons at once?

How do I redeem a coupon?

I can’t find what I am looking for! Can you find it for me?

What if I want to add to or amend my order after it has been submitted?

How do I know my order has been received?

How can I check if a product is in stock?

I need a tax invoice for my records, how can I obtain one?

Can I view my past online orders?

How do I place an order online?

How can I re-set my password if I have forgotten it?

How can I change my personal details or shipping address?

Do I need an email address to order online?

Can I check out as a guest?

How do I log in or register an account?

I am a regular customer but am having trouble logging in. What do I need to do?

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