Order Pickup | Aussie Vet Products

Thank you for your interest in placing an order for collection. We welcome pick-up orders. 

You can opt for the pick up option at check out. Once your order is processed and ready from collection, you will receive a Pickup Email with instructions. This usually takes 2-3 business days.

Please Note:-

  • We are an ecommerce Store/Warehouse and do not operate from a shop front.
  • We are generally not open to the "Walk-In" Public.
  • If your order is Urgent and you require a same-day pickup, please ring us (1300 382 263) and confirm we can have it ready for you before you place the order.
  • Pickup is by appointment only.
  • Please do not arrive unannounced as we do not have a store front or regular trading hours.
  • Pickup Suburb is Gumdale. Exact address and details will be sent to you via the pick-up email when your order is ready for collection. 

The pickup of orders is only by appointment and for the convenience of our local and regular customers.

How to place a Pick-Up Order?

1. Add items to the cart as usual.

2. At checkout - Select Pick-up Gumdale, Qld 4154 (Allow min 3 days ) - $2.50 (This will charge only $2.50 and make it a pick up order)

3. Pay for your order in full. (no cash on pickup). All Pickup orders must be Fully Paid for us to process them

Please note if you pay by Bpay or Bank deposit, we will only process the order once the payment has been received (which may take 1-2 business days)

Collecting Your Pick-up Order

1. We will email you when the order is ready for pickup. Please reply to this email and let us know when you will be coming to pickup your order.

2. Pickup Suburb is Gumdale (4154) located in East Brisbane.

We appreciate your courtesy respecting the private property on arrival.

To avoid disappointment, please do not arrive un-announced without an appointment :)

Our preferred collection times are

                                                Monday – Thursday 8.30am – 3pm. 

                                                      Friday - 8.30am- 12pm

                                         Closed - Saturday, Sunday & Public Holidays

Please ring us (1300 382 263) if you require pickup outside these hours.  

Uncollected parcels:

Parcels uncollected within 10 days of agreed collection date will incur a 15% handling fee.

We understand that circumstances can change. Please advise us by email if you are unable to come and pickup your order. We are happy to discuss delivery options with you should you need to have the items delivered.

Please feel free to contact us if you have need any further assistance or have any questions :)