Terms and Conditions

These Terms and Conditions govern the users (yourself) of this website and your relationship with Aussie Vet Products.
Please read them carefully as they affect your rights and liabilities under law. If you disagree with any part of these terms and conditions, please do not use our website.
The site is a shopping website where you can browse, select and purchase products for delivery within Australia.
The term ‘Aussie Vet Products ’ or ‘us’ or ‘we’ refers to the owner of the website Aussie Vet Products Pty Ltd (ABN: 411 334 733 64). The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms and conditions:

1.0 Compliance
By shopping on this website you agree to be bound by, and comply with, the below terms and conditions.

1.1   Use of this website and the purchase of products from aussievetproducts.com.au is governed by the Laws of Queensland and Australia and by using this website you agree to comply with them.
If you are located outside Australia, it is your responsibility to ensure that the use of this website and the purchase of products from aussievetproducts.com.au comply with the laws of your country.

1.2 All taxes, customs duties and other government fees and charges imposed on any products you purchase are your responsibility.

1.3 You agree not to use any data listed on the site for commercial purposes e.g. through price or information scraping.

2.0 No Advice
The website contains general information about Veterinary products and their uses.  The information should not be used as an alternative to obtaining Veterinary advice.
If you are in doubt about the use of any products aussievetproducts.com.au recommends, please consult with a suitable qualified Veterinarian.

2.1 While we endeavor to ensure that all information included on the website is correct, we will not be held responsible for any errors or omissions. If we are informed of any inaccuracies in the material on the website, we will correct this as soon as we reasonably can. Prices, descriptions, specifications and product availability may change at any time without further notification.

3.0 Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

3.1 Aussie Vet Products reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

3.2 We hold no responsibility or liability for any loss or damage which you incur, including damages to your software or hardware that arises from your use of, or access to our website.

4.0 License and Website Access
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

4.1 This website grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Any unauthorized use terminates the permission or license granted by this website.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of this website so long as the link does not portray this website, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other proprietary graphic or trademark as part of the link without express written permission.

4.2 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

5.0 Pricing and Payments
All pricing is listed in Australia dollars and includes GST (Goods and Service Tax)

5.1 The purchase price of our products is subject to change from time to time without notification.
Subject to these terms and conditions we reserve the right to cancel an order if there is an error in the price or the product description listed on the website for the product in that order. Once we have accepted your order, we will not change any prices that apply to the products in that order. 

5.2 If you choose to pay by credit card or PayPal you accept to either our financial institution or PayPal debiting the amount payable from your card or bank account for your chosen order.

5.3 Any attempt to pay for orders through fraudulent or unlawful payment methods will not be tolerated, will be cancelled and referred to a fraud specialist of the chosen payment method.

6.0 Other businesses
Periodically, Aussie Vet Products website may list links to other websites for your convenience. The purpose of these links is to provide further information about products/ services or pet related events. These links do not signify that we endorse the website(s) and therefore we have no responsibility for the content of the linked website(s).

7.0 Orders and Delivery
Each confirmed order placed online at Aussie Vet Products is subject to a binding agreement between you and us for the supply and delivery of the paid goods. For each order we will:

  1. Supply the products in accordance with our terms and conditions
  2. Send a confirmation of your order through email, however due to the nature of the internet we cannot guarantee receipt of this email. Please ensure you add Aussie Vet Products to your email contacts to ensure our correspondence is not filtered to your junk email.
  3. Deliver your goods as instructed through a third party freight company to your nominated delivery address.

7.1 By placing and paying for an order with Aussie Vet Products you consent to receive the goods to your nominated delivery address.

7.2 When placing an order with us, we may require you to provide us with additional details in order to confirm that order. In placing this order you consent to provide us with current and correct information.

7.3 We may, in certain circumstances be required to cancel any part of an order without any liability if any of the following occurs:
(a) The products in the order are unavailable
(b) There is an error in pricing or description of the listed product in the order
(c) The order is for huge quantities of the same product that is unable to be shipped by our third party freight companies.
(d) Your order is in breach of our terms and conditions

7.4 If we cancel any part of an order we will contact you through the telephone number or email address provided to us, within a reasonable time after the order is submitted.

7.5 You may cancel your order by contacting us on P: 1300 382 263 or helpdesk@aussievetproducts.com.au at any time up until the product has been shipped from our warehouse. You will be advised by email as to when your item has been shipped.

Upon cancellation of the order we will refund you for the total cost of the order through your original payment method. If your item has already been shipped and we are unable to intercept the delivery, you will be required to return to sender the goods at your own cost. You will then be refunded for the cost of goods only.

7.6 We only accept orders with delivery locations within mainland Australia and Tasmania. We will not accept orders with international delivery locations.

7.7 All orders are delivered as a registered service that requires a signature on delivery, unless we are advised otherwise of your authority to leave the parcel at your chosen premises.
If you have provided us with an authority to leave ( no signature required) you thereby accept liability for any loss of these products. We will not be held responsible or liable to replace the goods if the parcel is delivered to the chosen address by the courier company and lost or stolen after the delivery has occurred.

8.0 Changes to Terms and Conditions
We reserve the right to change the above Terms and Conditions without prior notice at any time.